IMPORTANT – READ CAREFULLY:

This Terms of Use is a legal agreement between you and FromGrandmasKitchen.com, Inc. If you do not agree with the terms and conditions of this Terms of Use, do not use this Web Site and immediately leave this Web Site.

FromGrandmasKitchen.com, Inc. ("FGK," "we," "us," and "our") provides this web site (the “Web Site”) subject to these Terms of Use and all modifications thereto ("Terms of Use"). "You", "you" and "your" refers to each company, supplier, or individual that uses this Web Site. All personal information collected through this Web Site will be handled in accordance with our Privacy Policy which is incorporated herein by reference.

ACCEPTANCE OF TERMS THROUGH USE

BY ENTERING AND USING THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO THIS TERMS OF USE. IF YOU DO NOT AGREE TO ABIDE BY THIS TERMS OF USE, PLEASE DO NOT ACCESS OR USE THIS WEB SITE. WE MAY, AT OUR SOLE DISCRETION, UPDATE OR REVISE THIS TERMS OF USE AT ANY TIME. ANY UPDATES OR REVISIONS OF THIS TERMS OF USE WILL BE EFFECTIVE IMMEDIATELY UPON POSTING ON THE WEB SITE. PLEASE CHECK THIS TERMS OF USE PERIODICALLY FOR UPDATES OR REVISIONS. YOUR CONTINUED ACCESS OR USE OF THIS WEB SITE FOLLOWING THE POSTING OF ANY UPDATES OR REVISIONS TO THIS TERMS OF USE CONSTITUTES ACCEPTANCE OF THIS TERMS OF USE AS UPDATED OR REVISED.

RETURNS AND EXCHANGES

We accept returns on unused, undamaged, undoctored, unopened merchandise. Merchandise may be returned via mail within 14 days of package delivery. Returns must be accompanied by a Return Merchandise Authorization (RMA) number, original receipt or packing slip AND all original packing materials.
Items can not be returned without prior approval. Items returned without a RMA are immediately returned to sender at your expense.
Refunds will be processed based on the original form of payment.
For your protection, we recommend that you acquire insurance, signature and/or delivery confirmation services on the returned package. Return shipping fees are non-refundable. FGK is not responsible for returned packages that are lost in-transit. Packages that are returned by you, to FGK, that are lost or damaged in return transit by no fault of FGK, are ineligible for refund. Damaged In-Transit Items: FGK will make every attempt to rectify Damaged In-Transit deliveries in a timely manner. When your order arrives, inspect the package for any damage that may have occurred in-transit. It is normal for the shipping carton to show some wear and tear; however, if the package is leaking, open or extensively damaged, refuse the shipment if you are present at the delivery. If not, please adhere to the following procedures based on your carrier:

• USPS Priority Mail: Do not open the package. Contact FGK Support - http://fromgrandmaskitchen.com/support
• USPS Express Mail: Your package is insured. Do not open the package. Contact FGK Support so that we may file a claim with USPS - http://fromgrandmaskitchen.com/support.
• FedEx: Your package is insured. Do not open the package. Contact FGK Support so that we may file a claim with FedEx - http://fromgrandmaskitchen.com/support.

ELECTRONIC COMMUNICATIONS

We will communicate with you electronically by way of e-mail or by posting notices on the Web Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

CONDITIONS AND RESTRICTIONS ON USE

Use of this Web Site is governed by this Terms of Use.

You agree to comply with all procedures, rules and policies established by us (and communicated electronically by us to you by way of e-mail or by posting notices on this Web Site), and all applicable federal, state, and local laws and regulations, including without limitation, the Communications Decency Act (47 U.S.C. § 223 et. seq.) and the Digital Millennium Copyright Act (17 U.S.C. § 101 et. seq.).

You agree to use this Web Site only for lawful purposes.

Review and agree to our full Terms of Service here = click here.

Effective January 1, 2009