Thanks for visiting the FAQ. If your question is not answered below, please visit FGK Support and open a support ticket.

What forms of payment do you accept?

FGK Direct accepts Paypal and Google Checkout as our primary methods of payment.

FGK Market:  Merchants in the FGK Market select their own forms of payment.  Visit your FGK Market merchant's site for more information regarding their chosen payment method.

What's the difference between FGK Direct and FGK Market?

FGK Direct is the primary online store for From Grandma's Kitchen.  FGK Direct features a variety of products that are shipped direct from the FGK facility.  In addition to our products, merchants in the FGK Market may opt to feature their items in FGK Direct.  Doing so allows customers to place one order for their favorite FGK Direct and Market products.  Featured products from Market merchants are shipped from the merchants themselves.  So where the customer places one order, if they place orders from a variety of different manufacturers, they will receive multiple shipments until the order is complete.  Merchant participation in the FGK Direct Featured Products Program is based on the merchant's store account level. 

FGK Market is an online mall featuring a variety of merchants.  Each merchant has his/her own store front, sets his/her own prices, is responsible for his/her own payment methods, shipping and fulfillment.

I'm a customer. Do I need a different account for each store?

No.  Where FGK Direct and FGK Market require separate registration, all stores in the FGK Market have a universal login structure.  In other words, once you register with one FGK Market store, you can use this login information to place an order with any FGK Market store.

FGK Direct login structure is seperate from the Market.  You may however use the same login name and password you registered at FGK Market when registering at FGK Direct.

How long before my products are shipped?

If ordering from an FGK Market store, please review the FAQ for your particular merchant.  Each merchant is responsible for shipping his/her own products and as a result, shipping times will vary.

If ordering from FGK Direct, products shipped by FGK generally arrive within 1-2 weeks.  Products shipped by merchants participating in the Featured Products Program will be shipped according to the merchant's guidelines which are posted along with the merchant's description. 

FGK strives to protect our consumers at all times so payments to merchants in the FPP Program are not released until the merchant has verified shipment.  Thus, if you have given the merchant the requested amount of time to ship your products and have yet to receive your items, we encourage you to contact your merchant directly.  If afterward you and the merchant are unable to reach a resolution, please submit a support ticket to contact the FGK staff - http://fromgrandmaskitchen.com/support.

I don't sell products but I want to advertise.

At FGK we recognize that not all businesses offer products that are designed for online consumption.  Fortunately, we have a variety of advertising options available to you at FGK Direct - http://fromgrandmaskitchen.com/fgkdirect/Advertising/.

What is your refund policy?

In order to insure that we provide sanitary merchandise and product, FGK Direct allows for a refund on non-perishable, non-hand-crafted merchandise within 14 days of receipt.  Products must be returned in unused, undamaged, unopened condition.  For a return merchandise authorization number, exchanges or credits, please submit a support ticket - http://fromgrandmaskitchen.com/support.

FGK Market store refund policies are reviewed by the FGK Staff prior to the store's opening.  Please note, as with FGK Direct, the merchant may not allow the return of perishable or certain hand-crafted items.  Please review the individual store's refund.return policy.